Data deletion

Last updated: October 27, 2026

You can ask Callnic to delete your data at any time. We complete requests within 30 days and give you a code to track yours.

What gets deleted

• Subscribers: the account, login, business details, the Facebook and Instagram connection (including the access token), calls, transcripts, messages, appointments and contacts. The US phone number is released at Twilio.
• Customers served: call transcripts, SMS, Messenger and Instagram messages, and the details shared during the conversation (name, address, appointments) linked to your phone number or profile.
• Payment records the law requires us to keep are retained for the legal period and not used for anything else.

If you connected through Facebook

1. On Facebook, open Settings & privacy → Settings.
2. Go to Apps and websites (or Business integrations if you connected a Page).
3. Find Callnic and click Remove.
4. Facebook notifies us automatically: we disconnect the Page and delete the data linked to it. Your tracking code is shown on Facebook.

If you are a subscriber

In the dashboard, under Settings → Facebook and Instagram, the Disconnect button immediately stops access to the Page’s messages. To delete the whole account, use the form below.

Request deletion

Track a request

Questions: contact Engage on WhatsApp at +55 83 95278-6345.